Simply bring the item back to our store and our staff will take it from there. If the item was purchased online, send us a message in our customer service portal on our website and once we verify your claim we will send you a prepaid shipping label so you can return your item free of charge.

Yes! Once your order has been placed we will send you a tracking number for the applicable carrier service.

We only ship our items within the US and Canada.

Standard shipping is complimentary, while expedited shipping rates vary based on your location.

Unfortunately, we cannot accept customized or engraved items as returns.

Due to the design and craftmanship of our luxury pieces are all custom-made, it takes approximately 15-20 business days from design to shipping. Once shipped, you will be provided with a tracking number, although the actual delivery timeframe is subject to the carrier's schedule.

Yes. Kindly provide our store staff or customer service experts online with all the information you can and we will do our best to locate your file with us. Please be advised that if no information is given or if no proof of your purchase can be retrieved, the order cannot be returned and/or exchanged.

Absolutely! Choosing our repair services grants you access to an elite team of master jewelers with centuries of experience in all manner of repair and servicing needs.

Yes!

While we do offer cleaning and/or restoration services, the cost depends on many factors. We invite you to book an appointment with one of our jewelry experts who can evaluate your needs.

Absolutely! We have our very own in-house master watchmakers.

Thank you very much for your interest in our company. We kindly invite you to search for our job postings on Indeed.com. Any available positions will be posted there and if you find an opportunity that is a match please do not hesitate to apply. Please reach out to our customer service if you have any further questions.

For the most part, yes. Engravings require the right amount of space and structural integrity to be possible. Please feel free to visit us in-store or message us online and we can assess your piece and your needs.

Yes.

This will depend on many factors. Please feel free to visit us in-store or message us online and we can assess your piece and your needs.

A custom piece can take anywhere from 2 - 3 weeks to reach you but please be advised that it may take longer depending on factors such as the complexity of the piece, shipping conditions, etc. As always, contact our store staff or message us online and we will be happy to provide you with an update on your order.

Pictures of what you're going for are a huge help. You may also provide the size, precious metal type and gemstone(s) you desire.

This will depend on many factors. Please feel free to visit us in-store or message us online and we can assess your piece and your needs.

This will depend on many factors. Please feel free to visit us in-store or message us online and we can assess your piece and your needs.

Yes, we can resize your ring up to 2 ring sizes. Anything above 2 sizes would require a recast and so it will not be possible.

Yes, we can resize your ring up to 2 ring sizes. Anything above 2 sizes would require a recast and so it will not be possible.

No. However, we do offer appraisal services that can assist you in securing insurance from a third-party insurance company of your choosing. Please be advised that there is a fee if you choose to have your jewelry appraised.

Yes, absolutely! Visit our store or book an online appointment with our jewelry experts and they will be more than happy to assist you with this exciting purchase.

Yes, but there is a cost and that cost will depend on the upgrades in question.

Yes, but there is a cost and that cost will depend on the upgrades in question.

Yes.

Yes! If you put 20% down on the cost of the ring you want, you have 3 months to pay the rest of the balance. And best of all, we don't charge any interest! We have also partnered with Synchrony to offer credit solutions. Please visit our Financing page for more information.

You have 30 days to return any item as long as it is not customized or engraved.

We do buy gold at market value.

We accept Visa, Mastercard, American Express, Amazon Pay, Apple Pay, Bitcoin, Diners Club, Discover, Meta Pay, Google Pay, Shop Pay.

No. However, we do offer appraisal services that can assist you in securing insurance from a third-party insurance company of your choosing. Please be advised that there is a fee if you choose to have your jewelry appraised.

Yes! If you put 20% down on the cost of the piece you want, you have 3 months to pay the rest of the balance. And best of all, we don't charge any interest! We have also partnered with Synchrony to offer credit solutions. Please visit our Financing page for more information.