Return Policy

For fine jewelry items, if you are not satisfied with your item you have 30 days to return the item for a full refund or exchange provided that you return the item in like-new condition. Custom-made items and items with personal engravings are not covered.

For Tudor timepieces, if you are not satisfied with your item you have 30 days to return the item for a full refund or exchange provided that you return the item in like-new condition. Items with personal engravings are not covered.

Find out about our Extended Care Plan and our Best In The Business Guarantee here

How to Return or Exchange an Item

Jewelry & Tudor:

By Mail: To initiate a return, please contact our customer service team to receive a prepaid return shipping label. Once we receive and inspect the item, we will process your refund or exchange within 7-12 business days.
In-Store: Online purchases can also be returned at any of our physical store locations. Simply bring your item along with the receipt or order confirmation.

Damages or Wrong Order

Kindly call us in-store or contact us through our customer service portal and we will work to correct the issue as soon as possible. Be advised that you must send us the item you received before we can send you a new item. A prepaid shipping label will be provided to you.

Items That Cannot Be Returned

Custom pieces and/or pieces that have been engraved cannot be returned.

Refunds

Visit us in-store or contact us through our customer service portal and we will be happy to issue a refund after we verify your claim. Please note that custom pieces and engraved pieces cannot be refunded.